Terms of service

Last updated: August 17, 2026

This Website is operated under the BrightMer brand by BRIGHTMER LTD, registration number 15378648.

Throughout the Website, the terms “BrightMer,” “we,” “us,” and “our” refer to BrightMer and BRIGHTMER LTD.

BrightMer provides this Website, including the information, products, features, and services available through https://brightmer.com/, subject to your acceptance of these Terms of Service.

By visiting the Website, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced in them.

If you do not agree to these Terms, you should not use the Website or place an order.

1. Eligibility

You must be legally able to enter into a binding contract to make a purchase through the Website.

You agree to provide current, complete, and accurate account, billing, delivery, contact, and payment information.

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

2. Online Store Terms

You may not use the Website, products, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

We reserve the right to refuse, restrict, or cancel an order when reasonably necessary, including in cases involving:

Suspected fraud
Failed payment authorisation
Incorrect or incomplete order information
Pricing or listing errors
Inventory limitations
Delivery restrictions
Violations of these Terms

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

3. Products and Product Information

BrightMer offers a range of consumer products through our Website.

We make reasonable efforts to present product descriptions, specifications, dimensions, availability, prices, and images accurately.

Product colours and appearance may vary slightly depending on screen settings, lighting, photography, or manufacturer updates.

Packaging or non-material product details may change without notice. We will not knowingly make a material product substitution without your consent.

Products may be available in limited quantities and may be modified or discontinued without notice.

References to third-party product names, trademarks, brand names, logos, and manufacturer information are used only to identify products offered for sale. Those rights belong to their respective owners.

BrightMer is an independent retailer and does not claim to be affiliated with, sponsored by, or endorsed by a manufacturer unless expressly stated on the relevant product page.

4. Prices, Currency, Taxes, and Payment

Prices are displayed in British pounds sterling unless otherwise stated.

Applicable taxes, delivery charges, and other order costs will be displayed during checkout before you submit payment.

We may change product prices before an order is placed. Price changes will not affect orders that have already been accepted, except where permitted by law in connection with an obvious pricing or listing error.

If a genuine pricing, description, inventory, or availability error affects your order, we may contact you for instructions or cancel the affected item.

Any amount already paid for a cancelled item will be refunded to the original payment method.

By placing an order, you authorise us and our payment providers to charge the selected payment method for the complete order total displayed during checkout.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

After placing an order, you will normally receive an electronic confirmation acknowledging that we received your order. This acknowledgement does not necessarily confirm final acceptance or dispatch.

We may verify payment authorisation, product availability, delivery eligibility, delivery information, and other order details before accepting and fulfilling an order.

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after processing, preparation, or dispatch has begun.

6. Shipping and Delivery

We currently ship to eligible addresses within the United Kingdom.

Our daily order cut-off time is 12:00 PM GMT (London).

Orders are processed within 1–2 business days, Monday through Friday.

After dispatch, the estimated transit time is 2–3 business days, Monday through Friday.

Our total estimated delivery time is 3–5 business days.

Delivery dates are estimates and may be affected by carrier delays, severe weather, public holidays, address issues, freight scheduling, or circumstances outside our reasonable control.

If we cannot ship an order within the promised timeframe, we will provide an updated estimated shipping date and, where required, give you the option to accept the delay or cancel the unshipped item for a refund.

You are responsible for providing a complete and accurate delivery address and valid contact information.

Full delivery information is available in our Shipping Policy.

7. Order Tracking

When available from the carrier, tracking information will be sent to the email address provided during checkout after the order has been dispatched.

Tracking information may require additional time to become active after the carrier receives the shipment.

Some orders may arrive in separate packages and may have more than one tracking number.

8. Returns, Exchanges, and Refunds

We accept eligible returns for defective and non-defective products purchased in new condition within 30 days of delivery.

We also accept exchanges.

Returns are made according to the procedures described in our Return and Refund Policy.

A free prepaid return shipping label may be provided where applicable.

We do not charge restocking fees.

Approved refunds will be issued to the original payment method within 7 days after the return has been received and approved.

A bank, credit card company, or payment provider may require additional time to post the refund.

All returns must follow our Return and Refund Policy.

9. Consumer Cancellation and Statutory Rights

Our 30-day Return and Refund Policy operates in addition to mandatory consumer rights.

Customers purchasing online may have a statutory right to cancel an eligible order within 14 days after delivery. Nothing in these Terms or our policies limits rights that cannot legally be excluded.

Products must be of satisfactory quality, fit for purpose, and as described.

Consumer rights are protected under applicable United Kingdom legislation.

10. Product Use and Safety

Products must be used, assembled, installed, operated, maintained, and stored according to the manufacturer's instructions, product documentation, and applicable safety warnings.

Do not use a product that appears damaged, defective, incomplete, or unsafe.

Nothing in this section limits rights or remedies available under applicable product-safety or consumer-protection laws.

11. Warranties

A product may include a manufacturer's written warranty when expressly stated on the product page or in the documentation supplied with the product.

When a written warranty is offered, its duration, coverage, exclusions, registration requirements, and claim procedures are governed by the applicable warranty terms.

You may contact us before purchasing to request available warranty information.

BrightMer does not independently extend, modify, or guarantee a manufacturer's warranty unless we expressly state otherwise in writing.

Nothing in these Terms excludes or limits consumer rights or remedies that cannot legally be excluded.

12. Intellectual Property

Except for third-party trademarks, brand content, product photographs, and other material owned by their respective rights holders, Website content created by or licensed to BrightMer—including text, design, graphics, logos, videos, layout, and software—is protected by applicable intellectual-property laws.

You may use the Website only for personal and lawful shopping purposes.

You may not reproduce, distribute, sell, modify, scrape, republish, or commercially exploit protected Website content without permission from the applicable rights holder.

13. Reviews and Customer Content

If you submit a review, photograph, video, comment, suggestion, or other content, you confirm that the content reflects your genuine experience.

Customer content must not knowingly contain:

False or misleading information
Unlawful material
Private information belonging to another person
Content that infringes another party's rights
Threatening, abusive, or discriminatory content

You retain ownership of your content.

By submitting content to us, you grant BrightMer a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, format, and use that content in connection with the Website and our business.

Nothing in these Terms restricts or penalises your right to publish an honest review or opinion about our products, services, or business.

We may remove content that is fraudulent, knowingly false, unlawful, threatening, abusive, unrelated, contains another person's private information, or infringes another party's rights.

14. Third-Party Services and Links

The Website may include payment services, applications, tools, content, or links provided by third parties.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party websites, products, content, security, or services that we do not own or control.

You should review the applicable third-party terms and policies before using those services.

15. Prohibited Activities

You may not:

Use the Website for unlawful or fraudulent activity
Submit false account, payment, contact, or delivery information
Attempt unauthorised access to the Website, systems, or another customer's account
Upload malware, malicious code, or harmful content
Interfere with Website security, checkout, or normal operation
Copy, scrape, or collect protected Website content or customer information without authorisation
Infringe intellectual-property, publicity, or privacy rights
Impersonate another person or misrepresent your identity
Use the Website to harass, threaten, discriminate against, or harm another person

We may suspend or terminate access when these Terms are materially violated.

16. Privacy

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

17. Service Availability

We do not guarantee that the Website will always be uninterrupted, secure, or error-free.

We may temporarily suspend access for maintenance, security, technical, or operational reasons.

We may modify or discontinue Website features, provided that doing so does not affect rights relating to an order that has already been accepted.

18. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, the Website and its online features are provided on an “as available” basis.

BrightMer will not be liable for indirect or consequential losses resulting solely from Website use or temporary Website unavailability where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Defective products where liability cannot legally be excluded
Mandatory consumer rights
Any other liability that cannot legally be excluded

19. Responsibility for Unlawful Use

To the extent permitted by applicable law, you are responsible for losses, damage, or claims resulting from your unlawful use of the Website, material violation of these Terms, or infringement of another party's rights.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

21. Termination

We may suspend or terminate your access to the Website if you materially violate these Terms or use the Website for fraudulent, harmful, or unlawful activity.

Rights, obligations, and liabilities arising before termination will continue to apply.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies displayed on the Website, constitute the agreement between you and BrightMer regarding your use of the Website and purchases.

23. Applicable Law

These Terms are governed by applicable United Kingdom law.

Nothing in these Terms limits mandatory consumer-protection rights available under applicable law.

24. Changes to These Terms

We may update these Terms periodically to reflect changes to our Website, services, business practices, or legal obligations.

The current version will be published on this page with an updated “Last updated” date.

Changes will not retroactively reduce rights relating to orders accepted before the revised Terms became effective.

25. Contact Information

Questions about these Terms of Service should be sent to:

Company: BRIGHTMER LTD
Registration Number: 15378648
Email: support@Brightmer.com
Phone: +1 (517) 292-5361
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT)
Live Chat: Replies in approximately 5 minutes
Website: https://brightmer.com/

Sign up and save