Refund policy
At BrightMer, we want you to be satisfied with your purchase. This policy applies to products purchased in new condition through our Website.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return or exchange.
We accept returns for both defective and non-defective products. We also accept exchanges.
Return Eligibility
For non-defective products, the item must be unused, in its original condition, and returned with its original packaging, manuals, accessories, hardware, parts, and proof of purchase.
The product must not show signs of use, installation, modification, or damage caused after delivery.
If a product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
How to Start a Return
To request a return:
- Email support@Brightmer.com with your order number and reason for the return.
- Wait for our return confirmation and instructions.
- Securely package the product with its original packaging, manuals, accessories, hardware, and parts.
- Download and print the prepaid return shipping label provided with the return instructions.
- Send the return according to the instructions provided.
If the return label is missing, damaged, or unusable, contact us and we will provide a replacement label at no additional cost.
Returns sent without first contacting us may be delayed.
Return Shipping and Fees
Return shipping is free.
A prepaid return shipping label will be provided electronically for you to download and print.
We do not charge restocking fees.
For oversized, heavy, or freight-delivered products, contact us before returning the product so we can confirm the appropriate return procedure.
Do not independently arrange or pay for the return of an oversized or freight-delivered product unless instructed by our support team.
Exchanges
You may request an exchange within 30 days of delivery.
Exchanges are subject to product availability.
Once we receive and inspect the returned product, we will process the approved exchange.
If the requested replacement is unavailable, we will issue a refund to the original payment method.
Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your order when it arrives.
If the product is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, shipping label, and visible damage when applicable
After reviewing the issue, we will provide the appropriate instructions and arrange an approved replacement, exchange, or refund at no additional return cost.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 7 days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If more than 7 days have passed since your refund was approved, please contact us at support@Brightmer.com.
Contact Us
If you have questions about a return, exchange, replacement, or refund, please contact BrightMer:
Company: BIGHORN PIZZA LTD
Registration Number: 15378648
Email: support@Brightmer.com
Phone: +1 (517) 292-5361
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT)
Live Chat: Replies in approximately 5 minutes
Website: BrightMer.com