Contact information

Contact Information

Last updated: August 17, 2026

BRIGHTMER provides customer support for questions about grills, BBQ products, outdoor cooking products, orders, payments, shipping, tracking, returns, exchanges, replacements, and refunds.

BRIGHTMER, registration number 15378648.

Customer Support

Our customer support team is available Monday through Saturday.

You can contact us by email, telephone, or live chat during our support hours.

Email Support

Email: support@Brightmer.com

You can email us with questions about:

  • Products and specifications

  • Product availability

  • Existing orders

  • Payment or checkout issues

  • Shipping and delivery

  • Order tracking

  • Damaged, defective, incomplete, or incorrect products

  • Returns and exchanges

  • Replacements and refunds

  • Website or account issues

Telephone Support

Phone: +1 (517) 292-5361

Telephone support is available during our published support hours.

Live Chat

Live chat is available through our Website during support hours.

Use the chat button displayed on the Website to contact our support team.

Support Hours

Monday–Saturday: 9:00 AM–6:00 PM GMT

Messages received outside support hours will be reviewed during the next available support period.

Order Enquiries

When contacting us about an existing order, please provide:

  • Your full name

  • Your order number

  • The email address used during checkout

  • A clear description of your question or issue

For a damaged, defective, incomplete, or incorrect product, please also provide clear photographs of the product, packaging, shipping label, and visible damage when applicable.

Returns, Exchanges, and Refunds

To request a return or exchange, email support@Brightmer.com with your order number and reason for the request.

Returns and exchanges are subject to our Return and Refund Policy:

https://brightmer.com/policies/refund-policy

Shipping and Delivery Questions

For questions about order processing, delivery estimates, tracking, freight delivery, delayed shipments, or delivery issues, review our Shipping Policy or contact customer support.

Shipping Policy:

https://brightmer.com/policies/shipping-policy

Company Information

Company: BRIGHTMER LTD
Registration Number: 15378648
Email: support@Brightmer.com
Phone: +1 (517) 292-5361
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT)
Live Chat: Replies in approximately 5 minutes
Website: https://brightmer.com/