Shipping policy

Last updated: August 17, 2026

Thank you for shopping with Brightmer.com. This Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, shipping charges, tracking, and what to do if a delivery issue occurs.

Shipping Destinations

We currently ship to eligible addresses within the United Kingdom only.

International shipping is not currently available.

Product availability and delivery options may vary depending on the delivery address and the size, weight, or freight requirements of the product ordered.

Shipping Costs

Any applicable shipping charge will be calculated and clearly displayed during checkout before payment is completed.

Shipping costs may vary depending on the product, order value, delivery address, package dimensions, weight, or required freight service.

We do not add undisclosed shipping or handling charges after an order has been placed.

Order Cut-Off Time

Our daily order cut-off time is 12:00 PM GMT (London).

Orders placed after the daily cut-off time will begin processing on the next applicable business day.

Order Processing Time

Orders are normally processed within 1–2 business days.

Our order-processing days are Monday through Friday, excluding applicable United Kingdom public holidays.

Processing begins after payment has been successfully authorised and the order details have been verified.

Processing time does not include transit time.

Transit Time

After dispatch, the estimated transit time is 2–3 business days.

Transit business days are Monday through Friday, excluding applicable carrier holidays.

Transit time begins when the order has been handed over to the shipping or freight carrier.

Total Estimated Delivery Time

Our total estimated delivery time is 3–5 business days, consisting of:

  • Processing time: 1–2 business days

  • Transit time: 2–3 business days

Delivery estimates are not guarantees. Severe weather, carrier disruptions, public holidays, remote delivery locations, freight scheduling, address problems, or circumstances outside our reasonable control may occasionally cause delays.

If we cannot ship an order within the promised timeframe, we will provide an updated estimated shipping date and, where required, give you the option to accept the delay or cancel the unshipped item for a refund.

Order Tracking

Once your order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.

Tracking information may take up to 48 hours to become active after the carrier receives the shipment.

Some orders may be delivered in separate packages. In this situation, you may receive more than one tracking number or delivery.

Large, Heavy, and Freight-Delivered Products

Certain grills and other oversized or heavy outdoor cooking products may require delivery by a specialist freight carrier.

When a delivery appointment is required, the carrier may contact you using the telephone number or email address provided with your order.

Please ensure that your contact information is accurate and that the delivery location is reasonably accessible.

Depending on the product and delivery service, freight delivery may be limited to kerbside delivery or the first accessible delivery area.

Unless a different service is expressly stated on the product page or during checkout, freight delivery does not include:

  • Product installation or assembly

  • Electrical or gas connection

  • Removal of an existing product

  • Removal or disposal of packaging

  • Placement inside a residence, garage, or other building

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

Please contact us as soon as possible if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If an address correction, rerouting, or additional delivery attempt creates a carrier charge, we will communicate the applicable charge before arranging the service where reasonably possible.

Delivery Inspection

Please inspect the shipment and its external packaging when it arrives.

If visible damage is present:

  • Note the damage on the carrier’s delivery documentation whenever possible.

  • Take clear photographs of the packaging, shipping label, and damaged areas.

  • Keep the original packaging and included materials.

  • Contact us before assembling, installing, using, or returning the product.

Report damaged, incomplete, missing, or incorrect products promptly by emailing support@Brightmer.com with your order number, a description of the issue, and supporting photographs or videos when applicable.

Delayed or Lost Shipments

If tracking has not updated for an extended period or your order has not arrived within the estimated 3–5 business-day delivery timeframe, contact us at support@Brightmer.com.

We will review the tracking information and, when appropriate, open an investigation with the carrier.

If tracking shows that a shipment was delivered but you cannot locate it, please check the delivery location, household members, reception area, property entrance, and any safe location identified by the carrier before contacting us.

Failed or Refused Delivery

Additional carrier charges may apply when delivery cannot be completed because of:

  • An incorrect or incomplete delivery address

  • An unavailable recipient when an appointment or signature is required

  • A missed freight-delivery appointment

  • Restricted or inaccessible delivery conditions

  • Refusal of delivery for reasons unrelated to damage, defect, or an incorrect product

Any applicable charge will be communicated before a replacement delivery is arranged.

Returns

Products must not be returned without prior return authorisation.

For an approved return, a free prepaid return shipping label will be provided electronically for you to download and print.

If the return label is missing, damaged, or unusable, contact us and we will provide a replacement at no additional cost.

We do not charge restocking fees.

For oversized, heavy, or freight-delivered products, contact us before returning the product so we can confirm the correct free carrier or freight-return procedure.

For complete eligibility requirements and return instructions, review our Return and Refund Policy:

https://Brightmer.com/policies/refund-policy

Contact Us

Questions about these Terms of Service should be sent to:

Company: BRIGHTMER LTD
Registration Number: 15378648
Email: support@Brightmer.com
Phone: +1 (517) 292-5361
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT)
Live Chat: Replies in approximately 5 minutes
Website: https://brightmer.com/